The BBB has been contacted about this issue, and is researching the case.
Terrible customer service - ripped off for over $380.
best massage ever
Kim and Steve did a wonderful job and spa is in a great location!
I went with my friend here for a girls day out. Steve did my massage and was absolutely wonderful. He worked out a lot of tension in my back and neck. Kim was wonderful in doing my wrap. Definitely would book with Steve and Kim again!!!
Avoid this place if you can. Worst massage ever
I purchased a gift certificate for a spa treatment to give my wife for her birthday. I found out she wasn't going to be able to use it when we had planned, and contacted Velvet Skin less than 48 hours after making the purchase to request a refund. I was denied by a clerk, the store manager and the business owner. They offered me store credit, which is worthless as the gift was for her and a friend while her friend was in for the holidays. We have no use for store credit, whatsoever. If you buy a gift at any store in America, as long as you provide proof of purchase you can usually get your money back. I explained this to Velvet Skin, who replied with "You can't get money back from gift cards anywhere." That's because gift cards are for more than one product - Walmart offers millions of options to use your gift card on. We bought a gift certificate for a specific type of service from a locally owned spa - not a major US retailer.
You can take your chances, but don't expect any sympathy if something goes wrong.
Velvet Skin And Massage is a US Hair Care Studio based in Bristol, Tennessee. Velvet Skin And Massage is located at 572 Volunteer Pkwy, Bristol, TN 37620, USA.
Please contact with Velvet Skin And Massage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Velvet Skin And Massage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Bristol