Staff is very knowledgeable, courteous, and helpful.
I called the store and asked about inventory of rocks I could use in a mix of bonsai soil. At first they gave me a very vague answer. "we have a type that's good for Orchids". I didn't ask about orchids but that's OK I can work with that. I then asked "Do you have any lava rocks or something similar?" He replied "I have a potting rock and something like lava rock." Then he said "well if you wanna come in to the store you can get a better idea of what you're looking for." Well I had called to find out so I wouldn't have had to waste gas to drive all the way out there and NOT find what I needed. I then mentioned this to the man and instead of just asking me to hold and going to check his inventory to be helpful, he asks me in a very impatient manner and with a bit of sarcasm "If you wanna hold I can go check to give you a better answer." Which if asked in a polite manner would've been acceptable and I would've had no problem holding. Instead I just replied in the same sarcastic manner that "It's fine, don't worry about it. Thank you." I suggest getting some staff that are more knowledgeable, but if that's impossible, then at least get some staff that are more helpful. You may have more luck than I did and may find this review as unhelpful as that man, but I at least wanted to attempt helping anyone calling the store for answers.
Rude and have no idea what they have in stock.---
Southern States is a US General Contractor based in Bristol, Tennessee. Southern States is located at 1313 Euclid Ave, Bristol, VA 24201, USA.
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